Privacy Policy

LeoVegas Casino Canada ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have regarding your information when using leovegas-canada.com.

Last Updated: November 2025

By creating an account and using our services, you agree to the collection and use of information in accordance with this policy. If you don't agree with these terms, please don't use our platform.

Information We Collect

We collect different types of information to provide and improve our services. Some you provide directly, some we collect automatically when you use the platform.

Information You Provide Directly

When you register an account, make deposits, or contact support, you give us:

• Account Registration Data: Full name, date of birth, email address, phone number, residential address, username, password
• Verification Documents: Government-issued ID (driver's license, passport), proof of address (utility bills, bank statements), payment method verification
• Financial Information: Payment method details (card numbers, bank account information, e-wallet accounts), transaction history, deposit and withdrawal records
• Communication Data: Messages sent through live chat, email correspondence, phone call records, support tickets
• Preference Settings: Language choice, notification preferences, responsible gaming limits, marketing communication opt-ins/outs

Information Collected Automatically

When you use LeoVegas, we automatically collect:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, games played, time spent on site, click patterns, search queries, bet history, win/loss records
• Location Data: General geographic location based on IP address (required to verify you're accessing from Canada)
• Cookies and Tracking: Information stored through cookies, pixels, and similar technologies (see our Cookie Policy for details)
• Session Information: Login times, session duration, account activity patterns

Information From Third Parties

We may receive information about you from:

• Payment Processors: Transaction verification, fraud prevention data
• Verification Services: Identity confirmation, age verification, address validation
• Affiliate Partners: Referral information if you joined through an affiliate link
• Social Media: Public profile information if you interact with our social channels

How We Use Your Information

We use collected information for specific purposes related to operating the platform and complying with legal requirements:

Account Management and Services

• Create and maintain your player account
• Process deposits, withdrawals, and gaming transactions
• Verify your identity and age (legal requirement)
• Provide customer support and respond to inquiries
• Enable game play and track gaming activity
• Apply bonuses, promotions, and loyalty rewards

Security and Fraud Prevention

• Detect and prevent fraudulent transactions
• Monitor for suspicious account activity
• Prevent money laundering and terrorist financing (legal requirement)
• Identify duplicate or unauthorized accounts
• Protect against security threats and unauthorized access
• Enforce terms and conditions

Legal Compliance

• Comply with anti-money laundering (AML) regulations
• Meet Know Your Customer (KYC) requirements
• Respond to legal requests from authorities
• Maintain records as required by gambling regulations
• Report suspicious activity to relevant authorities
• Verify eligibility to gamble in Canada

Platform Improvement

• Analyze usage patterns to improve user experience
• Test new features and optimize existing ones
• Fix technical issues and bugs
• Develop new games and services based on player preferences
• Monitor site performance and loading speeds

Marketing and Communications

• Send promotional offers, bonuses, and updates (with your consent)
• Deliver personalized recommendations based on your gaming activity
• Notify you about account activity, transactions, and important changes
• Conduct surveys to gather feedback
• Display targeted advertisements on and off our platform

Responsible Gaming

• Monitor for problem gambling behaviors
• Enforce deposit limits, loss limits, and self-exclusion requests
• Provide access to responsible gaming tools and resources
• Identify players who may need intervention or support

Who We Share Your Information With

We don't sell your personal data to third parties. However, we share information with certain partners and service providers necessary for platform operation:

Service Providers

Third-party companies that help us operate the platform:

• Payment Processors: Interac, Visa, Mastercard, MuchBetter for processing transactions
• Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming for delivering game content
• Verification Services: Identity and age verification providers
• Cloud Hosting: Servers and data storage providers
• Customer Support Tools: Live chat software and support ticket systems
• Analytics Providers: Google Analytics and similar services
• Marketing Platforms: Email service providers, advertising networks

These providers operate under strict confidentiality agreements and can only use your data for the specific services they provide to us.

Corporate Affiliates

We may share information with MGM Resorts International (our parent company) and other corporate affiliates for business operations, analytics, and compliance purposes.

Legal and Regulatory Authorities

We disclose information when legally required:

• Regulatory bodies overseeing gambling operations
• Law enforcement agencies investigating criminal activity
• Tax authorities for reporting purposes
• Courts responding to subpoenas or court orders
• Financial intelligence units for anti-money laundering reporting

Business Transfers

If LeoVegas undergoes a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the new owner. You'll be notified of any such change and the choices available to you.

With Your Consent

We may share information with other parties when you explicitly consent, such as participating in third-party promotions or connecting social media accounts.

How Long We Keep Your Information

We retain personal information for different periods depending on the type of data and legal requirements:

After retention periods expire, we securely delete or anonymize your information so it can no longer identify you personally. Some data may be retained longer if required by ongoing legal proceedings or regulatory investigations.

How We Protect Your Information

We implement multiple security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

Technical Security

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols
• Secure Servers: Data stored on servers with physical and digital security controls
• Firewalls: Network security systems preventing unauthorized access
• Regular Security Audits: Third-party testing for vulnerabilities
• Data Segregation: Player funds kept separate from operational accounts

Access Controls

• Employees access personal data only when necessary for their job functions
• Two-factor authentication available for player accounts
• Strong password requirements enforced
• Regular access reviews to remove unnecessary permissions

Organizational Measures

• Staff training on data protection and privacy
• Confidentiality agreements with all employees and service providers
• Incident response procedures for potential data breaches
• Regular privacy impact assessments

While we use reasonable security measures, no system is 100% secure. You're responsible for keeping your login credentials confidential and logging out after using shared devices.

Your Privacy Rights

Depending on your location, you have certain rights regarding your personal information:

Access and Portability

You can request a copy of the personal data we hold about you. We'll provide this in a structured, commonly used format. Contact [email protected] with "Data Access Request" in the subject line.

Correction

If your personal information is inaccurate or incomplete, you can update it through account settings or request corrections by contacting support. Some information (like date of birth) cannot be changed due to regulatory requirements.

Deletion

You can request deletion of your account and personal data, subject to legal retention requirements. We must keep certain records for 7 years due to gambling regulations, but we'll anonymize them where possible.

Marketing Opt-Out

Unsubscribe from promotional emails by clicking the unsubscribe link in any marketing message or adjusting preferences in account settings. You'll still receive transactional emails (withdrawal confirmations, security alerts) necessary for account operation.

Data Processing Objection

You can object to certain types of data processing, particularly for marketing purposes. However, processing required for legal compliance or contract fulfillment cannot be stopped without closing your account.

Withdraw Consent

Where processing is based on consent (like marketing), you can withdraw that consent anytime. This doesn't affect the lawfulness of processing before withdrawal.

Lodge a Complaint

If you believe we've mishandled your personal data, you can file a complaint with the relevant Canadian privacy authority - the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at [email protected]. We'll respond within 30 days. We may need to verify your identity before fulfilling requests to protect your information from unauthorized access.

International Data Transfers

LeoVegas operates globally, and your information may be transferred to and processed in countries outside Canada, including Sweden (where LeoVegas was founded) and other jurisdictions where our service providers operate.

These countries may have different data protection laws than Canada. However, we ensure appropriate safeguards are in place through:

• Contractual clauses requiring equivalent data protection standards
• Verification that service providers comply with recognized privacy frameworks
• Regular audits of data handling practices

By using LeoVegas, you consent to these international transfers necessary for providing our services.

Children's Privacy

LeoVegas is strictly for adults aged 19 years or older (or the legal gambling age in your province). We do not knowingly collect information from minors.

If we discover that a minor has created an account, we immediately close it, forfeit any funds (which may be returned to the deposit source), and delete all associated personal information.

Parents or guardians who believe a minor has provided information to us should contact [email protected] immediately.

Automated Decision Making

We use automated systems for certain decisions, including:

• Fraud Detection: Algorithms analyze transaction patterns to identify suspicious activity
• Responsible Gaming Monitoring: Systems flag potential problem gambling behaviors
• Bonus Eligibility: Automated checks determine qualification for promotions
• Account Verification: Initial document screening before human review

You have the right to request human review of automated decisions that significantly affect you. Contact support if you believe an automated decision was incorrect.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we'll:

• Update the "Last Updated" date at the top of this page
• Notify you via email or prominent notice on the website
• Request your consent if required by law

Continued use of LeoVegas after policy changes constitutes acceptance of the updated terms. We encourage reviewing this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, contact us:

Email: [email protected]

Include "Privacy Inquiry" in the subject line for faster routing to our privacy team.

For cookie-specific questions, please refer to our Cookie Policy. For general support issues, use our standard contact channels listed on the Contact page.